Privacy Policy

Effective Date: 25-12-2025

At MindBody Physiotherapy (“we,” “our,” or “us”), we value your privacy and are committed to protecting the personal information you provide when using our website, https://mindbodyphysio.ca/edmonton/. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, Alberta’s Personal Information Protection Act (PIPA).

1. Information We Collect

We may collect the following types of information when you interact with our website:

Personal Information

• Full name
• Email address
• Phone number
• Information submitted through contact or appointment request forms
• Any information you voluntarily provide in your message

Website Usage Information

We may automatically collect:

• IP address
• Browser type
• Device information
• Pages visited
• Date and time of your visit
• Referring website
• Cookies and analytics data

2. How We Use Your Information

We use your information to:

• Respond to inquiries and appointment requests
• Schedule and manage appointments
• Provide information about our physiotherapy and wellness services
• Improve our website and user experience
• Send important clinic updates when appropriate
• Comply with legal and regulatory obligations
• Protect our website from fraud or misuse

We will only use your personal information for the purposes for which it was collected unless otherwise permitted or required by law.

3. Cookies and Analytics

Our website may use cookies and similar technologies to:

• Improve website performance
• Remember user preferences
• Analyze website traffic
• Enhance user experience

You can disable cookies through your browser settings; however, some website features may not function properly.

4. Appointment Requests

If you submit an appointment request or contact form, we collect the information necessary to respond to your inquiry and arrange your appointment. Submission of a form does not automatically confirm an appointment. A member of our team will contact you to finalize scheduling.

5. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your information with trusted third-party service providers who assist us with:

• Website hosting
• Appointment management
• Email communication
• Technical support
• Analytics services

These providers are required to maintain the confidentiality and security of your information.

We may also disclose information when required by law or to protect our legal rights.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to help protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

7. Third-Party Websites

Our website may contain links to third-party websites for your convenience.

We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing personal information.

8. Children’s Privacy

Our website is not intended to knowingly collect personal information directly from children without appropriate parental or guardian involvement.

If we become aware that personal information has been collected improperly, we will take reasonable steps to remove it.

9. Your Privacy Rights

Subject to applicable Canadian privacy laws, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Withdraw consent where applicable
• Request deletion of personal information, where legally permitted

To exercise these rights, please contact us using the information below.

10. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services
• Respond to inquiries
• Meet legal, accounting, or regulatory requirements
• Resolve disputes and enforce our policies

After that period, information will be securely deleted or anonymized where appropriate.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.

Any updates will be posted on this page with a revised Effective Date.

12. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us through the contact information provided on our website:

MindBody Physiotherapy
Website: https://mindbodyphysio.ca/edmonton/