Privacy Policy

MindBody Physiotherapy & Wellness (“we,” “our,” or “us”) is dedicated to protecting your privacy and ensuring the confidentiality of your personal and health information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, interact with our clinic services, or book appointments with us in North Edmonton.

1. Information We Collect

We collect information necessary to provide professional rehabilitation and administrative care. This includes:

• Personal Identification Information: Full name, phone number, email address, mailing address, and date of birth.
• Health and Clinical Information: Medical history, intake forms, clinical notes, injury details, treatment records, and appointment histories.
• Payment and Insurance Data: Billing details, extended health benefit provider names, policy numbers, and transaction records.
• Technical Data: IP address, browser type, device information, and website interaction data collected via cookies and analytics tools.

2. How We Use Your Information

The information we collect is utilized for specific operational and clinical purposes:

• Delivering clinical assessments, therapeutic treatments, and rehabilitation programs.
• Managing appointment scheduling, client communication, and reminders via third-party practice management platforms (such as Juvonno).
• Processing direct billing claims with insurance providers and handling clinic payments.
• Improving website functionality, user interactions, and local service delivery.
• Complying with provincial healthcare regulations and statutory requirements in Alberta.

3. Sharing and Disclosure of Information

We do not sell, trade, or rent your personal information to third parties. We may share your data only under the following strict conditions:

• With Your Consent: When you explicitly authorize us to share records with other healthcare practitioners, legal representatives, or insurance adjusters (e.g., for motor vehicle accident claims or work injury management).
• Service Providers: Trusted third-party vendors who assist us in operating our website, managing patient portals, or processing secure payments, provided they agree to maintain strict confidentiality.
• Legal Obligations: When required by law, court order, or regulatory bodies governing physical therapy practice in Alberta.

4. Data Security

We implement administrative, technical, and physical security safeguards to protect your personal and health records against unauthorized access, loss, or alteration. While we employ industry-standard protocols to protect digital and physical files, no electronic transmission over the internet can be guaranteed 100% secure.

5. Your Rights and Choices

You retain control over your personal records. Depending on applicable privacy legislation in Alberta, you have the right to:

• Access and review copies of your clinical and personal files.
• Request corrections to inaccurate or incomplete information.
• Withdraw consent for future collection or use of your data, subject to legal or contractual restrictions.

6. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please reach out to us:

• Address: 16733 127 St, Edmonton, AB T6V 1B1, Canada
• Phone: +1 780-726-0203
• Email: info@mindbodyphysio.ca